
Performance tracking
Track performance and team health effortlessly
Replace manual reports or disconnected dashboards with Everday. Connect your systems: Zendesk/ Freshdesk/ HubSpot/ Intercom, and merge autoamtically with HR, spreadsheets and performance data: BambooHR/ Hibob/ Lattice and more).
How fast are tickets resolved compared to goals?
What trends are emerging in customer satisfaction?
Are there early signs of attrition risk?
Workforce planning
Plan your workforce
with precision and confidence
See what your current team can handle, and optimize according to data, before spending and hiring more CS reps.
Can our current team handle the ticket load?
Where is capacity available or stretched too thin?
When should we hire, and when should we rebalance?


Growth paths
Map evolving skills
& development paths
From product knowledge to customer empathy, soft and hard skills define your customer experience.
Everday automatically maps each CS rep’s skills based on their unique data (training, performance and feedback) creating a complete view of your team’s capabilities, not just their ticket counts.
Where are the biggest gaps by role?
Who’s ready for development or mentorship?
Is there a correlation between high performance and particular skills?




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